What you paid for
A time pass is the right to reset listed models until that pass ends. A credit pack spends one credit each time our server issues a reset file. The plan you bought is the one named on the home page when you ordered.
A failed screen does not return the money by itself. Message the WhatsApp number on the home page with the key and the printer model, and we review that attempt.
When we refund
- The model is on the supported list, and the reset does not complete. We check that attempt and refund the credit it used, or the unused portion of a time pass if the key never completed a reset.
- No reset file has been issued, and the key has not been activated. We can cancel the order and refund what you paid.
- We charged you twice for the same order. The extra payment is refunded.
When it stays used
- The app read the counter back and the reset completed.
- The model was not on the supported list. Ask before you pay if the model is missing.
- You want a soaked pad, a leak, a print head, or another physical repair. The key pays for the counter write only. See the Disclaimer.
- The key was blocked because it was shared or the Terms and Conditions were broken.
- A time pass has already been used for completed resets, and the period has simply run out.
If the printer stops answering
If the printer goes quiet in the middle of a write, leave it connected and message us before you run the reset again. We look at that attempt with you. Until that review is finished, treat the credit as used.
How it is paid back
The refund is arranged on WhatsApp, against the same order. Put the key and the printer model in the first message. We reply on that chat with whether the attempt qualifies, and with how the amount is returned.
A right that Indian law gives you, including under the Consumer Protection Act, 2019, still stands if this page is narrower than that law.