Who we are
WD Printer Care is this website and the Windows desktop tool that reads a waste-ink counter and, with a licence key, resets that counter on a listed Epson model. “We” means the people who run that website and that tool.
This notice covers the public website, the licence service that issues keys and reset files, and the desktop app. Questions go to the WhatsApp number on the home page.
What you send us
If you message us, we keep the name you give, your phone number, the printer model, and the message itself. That is how a key is issued and how a refund is checked.
When a key is created we keep the customer name, the phone number, the plan you asked for, the key, and whether that key is still active. We do not ask you to type a card number into this website. Payment is arranged on WhatsApp, outside the page.
What the desktop app sends
A counter reading stays on your PC. We do not receive the documents in your print queue, and we do not receive a copy of the printer’s whole memory.
When you activate a key, the app sends that key and a binding for that Windows PC. The key then belongs to that computer, so the same key is not opened as a fresh activation on another PC.
When you ask for a reset, the app sends the key, the printer model, and a short-lived request. The reset file that comes back is sealed to that PC and expires quickly. It is not a standing copy of your printer.
What the website sends
The public pages do not set an account cookie and do not run an advertising tracker. When you open the home page, the browser asks our licence service for the current prices and the model list. That request carries the ordinary technical details a browser sends: the time, and the IP address of the connection.
We keep the time and IP address of a licence check so that a run of wrong keys can be slowed down. We do not build an advertising profile from it.
Why we use it
- To issue a key and to check that the key is still valid.
- To bind a key to the PC that activated it.
- To send a reset file for a listed model.
- To answer a WhatsApp message and to look at a refund.
- To block a key that is being shared or abused.
We do not sell names, phone numbers, or keys.
Who else sees it
The company that hosts the website and the licence service stores this data so the pages and the key check can run. We do not pass it to an advertising network.
We share it further only when the law requires that, or when we have to answer a payment dispute about an order you placed with us.
How long we keep it
A key record stays while that key can still be used, and for as long as we need it to answer a refund, a dispute, or an abuse report. A reset request is kept only as long as we need it to see whether that attempt completed.
WhatsApp keeps its own copy of a chat under WhatsApp’s terms. Deleting a chat on your phone does not by itself delete the order record on our side.
Asking about your record
Message us on WhatsApp with the key, or with the phone number on the order. We can tell you what we hold for that order, correct the name or phone number on the key, or close a key that should no longer be used.
If a right under Indian law lets you ask for more than that, say so in the same message and we will answer it.
Children
This service is for adults. You should be 18 or older, and you should be allowed to service the printer. We do not aim the website or the app at children.
Changes
If this notice changes, the date at the top of this page changes with it. The copy on this page is the current one. The Terms and Conditions, Refund Policy, and Disclaimer sit beside it.